Returns


General Return Policy

We stand behind our products and want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, please contact us within 14 days of receipt of your order to request a return. Products must be returned in their original packaging and in unused condition to be eligible for a refund. Shipping costs are not refundable, and customers are responsible for return shipping costs.

Disclaimer of Warranties and Limitation of Liability

THE ALPEP LLC WEBSITE AND ALL PRODUCTS SOLD ON OUR WEBSITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY OR REPRESENTATION THAT THE CONTENT ON OUR WEBSITE OR THE PRODUCTS WE SELL WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS. WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR WEBSITE OR PRODUCTS.

Product Quality and/or Defects

If any product defects or quality issues are discovered that prevent the proper functioning of our products within two weeks of receipt, customers may contact AlPep LLC for a replacement of any defective items. This applies to the following products:

  • Starter Pack (Sku# ALPP-US-22K1-1)
  • Liners Only 20-Pack (Sku# ALPP-US-22L1-20)
  • Liners Only 30-Pack (Sku# AlPP-US-22L1-30)

Medical Suction Machines

AlPep LLC purchases and resales Medical Suction Machines from 3rd party vendors, therefore we do not have any guarantees for the performance and/or quality of these products.  We do however pre-inspect them prior to shipping, so if there are any missing or damaged parts found by the customer upon receipt of the units, we will send to the customer any missing parts reported within 14 days upon receipt of the product ordered. 

Contact Information

If you have any questions or concerns regarding these Returns Policies, please contact us at:

Email: alpepllc@gmail.com

Toll Free 877-709-0536

Local 562-474-6872